We offer a 30-day return policy. You have 30 days after receiving your item to request a return.
- RETURN ELIGIBILITY
To be eligible for a return:
- Items must be unused, unopened, and in original packaging
- Items must be in the same condition as received
Returns sent without prior approval will not be accepted.
- HOW TO START A RETURN
To request a return, please contact us within 30 days of delivery.
Email: support@gamerandfandom.shop
Once your return is approved, we will provide instructions on how and where to send your item.
Return Address:
GAMERANDFANDOM
557 Grand Concourse
Bronx, NY 10454
United States
- RETURN SHIPPING COST
- Defective or Incorrect Items: Free return shipping
- Change of Mind: Customer is responsible for return shipping cost
No restocking fee will be charged.
- DAMAGES AND ISSUES
Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us within 48 hours of delivery so we can resolve the issue quickly.
- NON-RETURNABLE ITEMS
We do not accept returns for:
- Sale items
- Gift cards
- EXCHANGES
To exchange an item, please return the original item first. Once accepted, you may place a new order.
- REFUNDS
After receiving and inspecting your return:
- We will notify you of the approval or rejection
- If approved, your refund will be issued to your original payment method within 5–10 business days
Please note: Your bank or payment provider may take additional time to process the refund.
If more than 10 business days have passed after approval, please contact us.
- CONTACT INFORMATION
Business Name: GAMERANDFANDOM
Address:
557 Grand Concourse
Bronx, NY 10454
United States
Email: support@gamerandfandom.shop
Phone: (646) 481-8048
Customer Service Hours:
Monday – Friday: 9:00 AM – 5:00 PM (New York Time – EST)